What is the Shipping Timeframe? Please expect up to 12 weeks to receive your order. Processing times may vary due to material sourcing and order volume.
Do you ship overnight? No, we do not offer overnight shipping.
Can we ask about when items will be shipped? Please don't. Our terms and conditions outline that these items are handcrafted. All order status inquiries are subject to cancellation.
My package says it was delivered but I don't have it? Add Insurance to your order to protect yourself for a full refund or replacement. We are not responsible for packages once shipped.
Do you offer Bag repairs? As of May 22nd, we no longer accept general repairs. However, we now offer whipstitching and tacking for patches on select patched designs.
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